Frequently Asked Questions

1. DELIVERY LOCATION
Items offered on our website are only available for delivery to addresses in the address mentioned by the buyer. Making amendments is difficult.

2. WHAT IS THE PACKAGING PROCEDURE?
The products are thoroughly packed in safe covers and placed in packaging boxes. The boxes are sealed inside a tamper-proof cover with the customer address (as mentioned by the buyer) written on it.

3. DO U PROVIDE CASH ON DELIVERY OPTIONS?
No, we don't encourage cash on deliveries as of now.

4. DELIVERY TIME AND COURIER PARTNERS

Delivery for orders placed on zivara happens through third party courier partners.

All our couriers are booked only in express modes.

We book your parcels through DELHIVERY , PROFESSIONAL COURIERS(ONLY FOR TAMILNADU , KARNATAKA ) OR DTDC depending on the fastest delivery date and serviceability . Hence we can promise on the dispatch date of the product and not the exact delivery date

However from our past experiences we can provide the following details:

  1. Chennai- 1 to 2 business days from dispatch
  2. Tamilnadu – 2 to 4 business days from dispatch
  3. Andhra Pradesh , telengana – 3 to 6 business days from dispatch
  4. Kerala Karnataka- 3 to 7 business days from dispatch
  5. Maharashtra – 3 to 8 business days
  6. Other northern states- 4 to 10 business days

Delivery delays may happen  depending  on the factors like

  1. Interior areas
  2. Weather conditions in your area

If u have any preference among these courier partners please inform us in prior and we will ship using them.




For further queries, mail us to info@zivarafashion.com.