Frequently Asked Questions



After you place the order, our team will send you the original live picture of the damage free product proof on whatsapp before packaging . Please ensure that you provide the whatsapp number in the contact information of the order.

After the confirmation the product is sent to packaging and shipping department and processed.

Please ensure that you provide the complete address including your building name , number , receiver phone, email , street name, city , state , pincode and landmark completely to enable hassle free shipping.

The order will be processed and the tracking information will be mailed to you . Please check all the folders including the SPAM folder to receive the tracking within 48 hours from shipping.


  1. Offer or free shipping elegiblity

Any offer can be applicable for orders placed through our website only.

For offline orders , customised orders or preorders the offer cannot be applied.

Free shipping cannot be combined with any other offers.

For wholesale orders , free shipping is not eligible.

Offer cannot be applied on in store purchase orders.

Dunzo/ porter or same day shipping does not apply for free shipping.

For same day delivery orders to Chennai , please contact our team on WhatsApp


  1. Chain add on feature

All our jewellery comes with a complimentary backrope

If u add a backchain, the backrope will not be included in the package by default



We ship on all days except weekends and public holidays and unexpected circumstances. Products under the category will be despatched in 1 to 3 business days usually. Products under category will be shipped in 3 to 7 business days as they are handmade after placing the order. 

Also, check the product description to know the despatch time



The products are thoroughly packed in safe covers and placed in packaging carton boxes. The boxes are sealed inside a tamper-proof cover with the customer address (as mentioned by the buyer) written on it. We donot use or offer plastic /PVC boxes as per our logistic norms. Also separate boxes will not be provided for each of the product. They will be packed in a single compact packaging .



Due to past bitter experiences, we do NOT offer cash on delivery option. If you are very particular about buying them using cash, we accept them through direct in person purchase from our store only.



Ours is a home based and a purely appointment based store. It is located at Porur, Chennai, Tamilnadu .So kindly contact on +91-7904637312 one hour before coming to the store to avoid hassle free experience.

Also, pls note that barathanatyam /kemp handmade jewellery samples alone can be viewed as they are handmade on order. Rest of the products can be purchased directly from the store. 


We ship only using third party courier /ecom services.

Once the products are despatched the delivery time will be estimated based on the location of the customer.

However , all the parcels are booked only in express shipping modes to ensure lightning deliveries.

Items offered on our website are only available for delivery to addresses in the address mentioned by the buyer

We can do same day delivery in Chennai if the client requests ( not done by default ). The charges for delivery may depend on the location ( Zivara fashion , Porur, Chennai) to your preferred location. 

We book your parcels through DELHIVERY , PROFESSIONAL COURIERS(ONLY FOR TAMILNADU , KARNATAKA ) OR DTDC depending on the fastest delivery date and serviceability . Hence we can promise on the dispatch date of the product and not the exact delivery date

However, from our past experiences we can provide the following details:

Chennai- 1 to 2 business days from dispatch

Tamilnadu – 2 to 4 business days fro

Andhra Pradesh , telengana – 3 to 6 business days from dispatch

Kerala Karnataka- 3 to 7 business days from dispatch

Maharashtra – 3 to 8 business days

Other northern states- 4 to 10 business days

Delivery delays may happen depending on the factors like

 Interior areas

Weather conditions in your area

Customer phone is not reachable or if the address is unlocatable

If u have any preference among these courier partners please inform us in prior and we will ship using them

ZIVARA fashion will not be responsible for any courier delays . However we can help in the delivery through our dedicated team in case a problem arises if the customer cooperates.



Once the payment is confirmed by the customer, we understand that the client has already gone through the shipping, return policies and terms of conditions.

For, quick reference pls use this link RETURN POLICY before placing the order.

Also ensure that you are happy about the purchase in terms of variant and the quantity



At ZIVARA , we aim to give the best only from best jewellery makers to give you the fair pricing . Please click on the notify on restock option to enable mail notification of the restocked products.

Please note that it is not possible to intimate over personal messages about the restocks. Alternatively, pls subscribe to our channel to get instant updates on restocks.



We offer only the best to our clients and we are built by the hope and trust of the clients. We have over 13000 + happy customers in the past 7 years and still counting.




The products are of premium quality . The colour doesnt fade very easily. But the products life depends on the body heat conditions, exposure to chemicals like perfume ,hair spray , moisture, climatic conditions, storage etc. If preserved well they may last for longer life. Pls refer to our care and maintainance section.

We have over 800 + positive and genuine reviews from the customers who have experienced our products. Our reviews can be viewed from HERE