Shipping and Delivery
Packaging and shipping for all products, except kemp jewellery section products will be done on tuesdays and saturdays only.
Kemp orders are hand curated and an in-house creation of Zivara. For kemp orders, shipping takes 10 working days depending on the availability of raw material and order placement number.
We usually confirm the products with proofs with customers through whatsapp before shipping. So kindly provide us your contact number that is available on whatsapp or pls contact us on whatsapp after payments. By this we ensure hassel free shipments on both ends.
Once the product approvals are completed we will ship to the address mentioned in the shipping address section.
The tracking link will be sent via email to your registered email address and/or Whatsapp.
We ship using e-commerce partners ( Delhivery/fedex) or standard courier companies.
Shipping provider is chosen based on the serviceability of the customer location to make sure there is no delay or confusions in the delivery.
Shipping charges would be:
Within Tamilnadu- Rs. 60
South Indian states ( Kerala, Telangana, Andhra Pradesh, Karnataka)- Rs. 80
Other Indian States- Rs. 100
If the shipping address is your office/ apartment/community, kindly ensure that the delivery status is not miscommunicated by the securities or house helpers or neighbours.
If the orders are not delivered within 15 days, please intimate it within 15 days post the shipping date on email@example.com
Please ensure that you are available to accept the couriers and attend calls if the courier delivery boys call you.
In case the parcels return due to unavoidable reasons, please give us sufficient time to raise complaints and get them back to you.
Have a great shopping experience!