Return and refund policy

We do not encourage returns or exchanges or cancellations, for the following reasons

1. Doesnt suit the customer 

2. Changed the mind after purchase

3. Delivery time ( upto 14 days )

4. ordered by mistake 

 For clarity on the quality ,kindly contact our team for real pics in case of ready made jewellery and similar pics in case of kemp jewellery , before placing the order


If you receive a defective item, please contact us at 7904637312, with details of the product and the defect.

We need unboxing videos without cuts from the opening of the grey cover.

Without unbox videos damage claims will strictly not be considered.

The product has to be shipped in 48 hours from the time of delivery and tracking number must be forwarded on the whatsapp number. 

Kindly return the parcel through INDIA POST economy only.

The product should be sent back to:
Swetha Sridharan,

C/o Zivara fashion
No.120 DWARAKA, Ganapathy Street, Guruswamy Nagar ,
Madhanandhapuram, Porur,
Tamilnadu, India.
Phone:+91 7904637312.

Refund or return is the sole decision of the company.

The shipping charges are to be borne by the customer both for shipping by him to us and again back to them 
Additional Shipping will be incurred and previous shipping charges paid will not be considered.
In addition, the unboxing video proof has to be submitted right from opening of the courier cover without any cuts in the video.
Upon receipt of the returned product, we will fully examine it and notify you via WhatsApp, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Maximum damage claim is only Rs. 2000 or product cost whichever is lesser. 

Cancellation strictly not possible for ready made products.

In case of made to order products (kemp jewellery) if cancelled because of any unavoidable reasons ,making charges of 50% of the product cost per product will be charged additionally. The balance 50% will be eligible for exchange to another product only. Strictly no refunds. This is still possible if u confirm the cancellation within one hour of sending the proofs. After that no changes can be made.